Service Terms & Conditions

Anneliis Way (ABN 11 074 346 879)

Last Update: 29 July 2026

These are the Service Terms and Conditions (Terms) of Anneliis Way (ABN 11 074 346 879) (whom may also be referred to in these Terms as“we”, “us”, “our”). By signing a copy of these Terms, you agree to be bound by these Terms. If you do not sign a copy of these Terms, but continue to engage our Services, you agree to be bound by these Terms.

If you do not agree to be bound by these Terms, please do not book or engage our Services.

These Terms should be read together with our Website Terms of Use and Privacy Policy. To the extent of any inconsistency, these Terms will prevail in respect of the Services.

Our Services

1. We offer one-on-one hypnotherapy and Overe® specialised kinesiology services, subject to these Terms (Services).

2. We may provide information as part of the Services for informational and educational purposes only. You should not rely on this information as a substitute for professional medical advice, diagnosis or treatment. We are not responsible for any action or inaction on your part based on the information we provide.

3. All Services are subject to availability, which is determined at our discretion.

4. With your express prior consent, we may make an audio recording of your sessions when accessing the Services (specifically hypnotherapy services). Recordings are made for the purpose of assisting continuity of care and providing them to you for your benefit. Recordings will be stored securely as part of your client record and handled in accordance with our Privacy Policy.

(a) Access to recordings will be limited to authorised personnel. Recordings will not be used for supervision, training, research, AI transcription, marketing, or disclosure to any third party unless you give separate written consent, or unless disclosure is required or authorised by law;

(b) You may decline recording at any time. If you decline, your services will continue without recording. You may also ask for recording to stop at any point during a session;

(c) Where any other person participates in a session, that person must also consent before recording occurs.

(d) For sessions conducted by telephone or videoconference, recording will only occur after all participants have expressly confirmed their consent at the commencement of the session; and

(e) We may transmit session recordings and session notes to you electronically, including by email. Session recordings and session notes are sensitive health information. Electronic transmission, including by email, carries inherent security risks including misdirected messages and access by third-party providers. Where you have requested or agreed to communication by email, you acknowledge those risks. We will take reasonable steps to minimise risk, including verifying your email address before transmitting sensitive records. Electronic transmission of your personal information is otherwise governed by our Privacy Policy.

Critical Health and Safety Disclaimer

5. Our Services are complementary modalities and are NOT a substitute for, and should not be used in place of, professional medical advice and treatments. Always seek the advice of a qualified health professional regarding any medical condition or health concern.

6. Our Services are NOT appropriate for, and should NOT be accessed or used by, the following persons:

(a) Persons with epilepsy or seizure disorders (this only applies to hypnotherapy services);

(b) Persons with a history of psychosis, schizophrenia or other serious psychiatric conditions;

(c) Persons who are under the influence of alcohol or drugs;

(d) Persons who are pregnant and do not disclose this (please note that this only applies to Overe® specialised kinesiology sessions as some acupressure is contraindicated for pregnancy);

(e) Persons under the age of 18 years without the prior written consent of a parent or legal guardian; or

(f) Any person with any other condition that is contraindicated for hypnotherapy or Overe® specialised kinesiology as advised by their treating health professional.

7. If you are unsure whether the Services are appropriate for you, we strongly recommend that you consult a qualified medical practitioner before booking or accessing our Services.

8. Nothing in the Services is intended to diagnose, treat, cure, or prevent any disease or condition. You are solely responsible for determining the suitability of our Services for your circumstances and your reliance on our advice is at your own risk. If you have an existing health condition, we recommend you consult a medical professional before using our Services.

9. The above health disclaimer survives termination or expiration of these Terms.

Bookings

10. To book a Service, please use the 'Bookings' function on our website at www.anneliisway.com

11. We may, at our absolute discretion, accept or reject a booking. If we need to reject your booking, we will notify you as soon as reasonably possible after your appointment is booked. We may choose to accept or reject your booking at any time including but not limited to when you make the booking, when you complete the intake documentation. when you disclose certain information to us or where you provide inaccurate or incorrect information to us.

12. As part of the booking process, you may be required to provide personal information and sensitive health information about yourself, including but not limited to your name, email address, residential address, and health care details. These details will be dealt with in accordance with our Privacy Policy.

13. You must ensure that all information you provide to us is true, accurate, current, complete, and not misleading.

14. We reserve the right to restrict your access to the Services or limit certain activities based on any health and / or safety considerations. Additionally, we reserve the right to deny your participation in the Services if we do not believe that you are medically fit or capable of participating in the Services safely. 

Fees and Payment

15. The prices for our Services are set out on our website. Prices and Services are subject to change without notice. 

16. All prices are in Australian dollars (AUD) and are inclusive of Goods and Services Tax (GST), where applicable.

17. Payments will begin at your designated start date, defined as the date of first coaching communication from us.

18. Payments may be processed securely via third-party payment gateway providers such as Stripe. We do not store your credit or debit card details. You should refer to the terms and conditions and privacy policy of those providers for additional information.

19. If we use a third-party platform to conduct a transaction, we may charge a transaction fee to recover the costs we incur from that platform.

20. You must notify us of any changes to your payment method.

21. You may not pay or attempt to pay by fraudulent or unlawful means. We will assume your payment method is correct and will continue to bill fees and charges relating to your payment for the Services through your nominated payment method.

22. If we take action to collect any unpaid fees from you, you will pay all costs (on a full indemnity basis) incurred in doing so.

23. Should there be any arrears in payments, you authorise us and/or the third-party payment gateway to debit the outstanding balance in order to bring the account up to date plus any applicable cancellation fees.

Session Packages

24. Hypnotherapy Sessions

(a) Hypnotherapy clients may initially sign up for a package of 3 sessions.

(b) These 3 sessions must be utilised within a 3-month period commencing from the date of your first session.

(c) Any of the session(s) not utilised within the 3-month period referred to in clause 24(b) will be forfeited. Notwithstanding forfeiture of any unused session(s), you remain liable for payment and payment will be taken for the full package price.

(d) This clause 24 applies only to hypnotherapy services and does not apply to Overe® specialised kinesiology services.

25. Overe® Specialised Kinesiology Sessions

(a) Overe® specialised kinesiology clients may purchase a package of 9 sessions.

26. You may elect to pay for your Session Package either:

(a) In full at the time of purchase;

(b) Via a payment plan, with instalment amounts, frequency and applicable fees to be agreed with you at the time of booking. Any arrears will be dealt with in accordance with clause 23.

(c) These 9 sessions must be utilised within a 9-month period commencing from the date of your first session.

(d) Any of the session(s) not utilised within the 9-month period referred to in clause 26(c) will be forfeited. Notwithstanding forfeiture of any unused session(s), you remain liable for payment and payment will be taken for the full package price.

(e) This clause 26 applies only to Overe® specialised kinesiology services and does not apply to hypnotherapy services.

Cancellations and Rescheduling

27. You must provide at least 24 hours' notice to cancel or reschedule a session. If you cancel or reschedule with less than 24 hours' notice, or fail to attend a session (no-show), the session will be forfeited and no refund will be provided.

28. Unless otherwise agreed, if you arrive late for a session, the session must still finish at the scheduled end time.

29. We reserve the right to cancel or reschedule a session at any time. Where we cancel a session, we will endeavour to provide you with as much notice as reasonably practicable and will offer you an alternative appointment time.

Promotions & marketing

30. We may from time-to-time offer special promotions, trials, discounts, offers or coupons (“Promotions”). Unless otherwise stated, those Promotions are subject to these Terms. 

31. You understand that audio recordings may be taken of you when providing the Services. Such recordings are taken to be provided to you for your own personal use and will not be used for promotional purposes. Your permission will first be obtained if this is done. By signing these Terms, you agree to allow recording to be used for any legitimate purpose by us and you assign your rights in any of these materials to us.

Third party applications

32. As part of the Services, we may recommend that you use third party applications to monitor and track your progress and results. As these third-party applications are independent of us, they may charge fees in addition to those charged by us for the Services.

33. Third party applications are subject to terms and conditions and privacy notices set by their suppliers. We do not endorse or assume any responsibility for third party applications. We are not responsible for defects, delays or damages, whether direct, indirect or consequential caused by third party applications.

Suspension and termination

34. We may suspend or terminate the provision of Services if:

(a) You do not follow our recommendations or the agreed program;

(b) You act in an unsafe or threatening manner;

(c) If you indicate to us or we form the view that you have lost confidence in us;

(d) Any event outside our control compromises our ability to provide the Services; or

(e) In our sole discretion, we consider it is no longer appropriate to provide the Services to you.

35. Where we terminate the provision of Services in accordance with the above clause we will give you reasonable notice. You will be required to pay our fees incurred up to the date of termination.

Refunds

36. We do not provide refunds outside of our legal obligations, including but not limited to the Australian Consumer Law.

37. If for any reason you are not completely satisfied with our Services, please email your concerns to hello@anneliisway.com so that we can resolve any problems.

Intellectual Property

38. All content, materials, and resources provided to you as part of the Services, including but not limited to session notes, programs, and resources, are our intellectual property and are protected by Australian and international copyright laws.

39. Nothing in these Terms transfers any intellectual property rights to you. You may use materials provided to you solely for your own personal, non-commercial purposes.

40. You must not copy, reproduce, distribute, share, or otherwise use any materials provided as part of the Services for any commercial purpose without our prior written consent.

Disclaimer of Warranties

41. We make no statement, warranty, or guarantee that our Services will achieve any specific outcome, objective or result for you.

42. To the fullest extent permitted by law, we disclaim all other warranties of any kind, either express or implied, including, but not limited to, any implied warranties of acceptable quality or fitness for a particular purpose, with respect to our Services. 

43. Our Services are not intended to diagnose, treat, cure, or prevent any disease or condition and you are solely responsible for determining the suitability of our Services for your circumstances and your reliance on our advice is at your own risk. If you have an existing health condition, we recommend you consult a medical professional before using our Services. 

44. Any testimonials or results we may display on our website or other platforms are based on individual experiences and are not guarantees that any other person will achieve the same or similar results. Individual results will vary.

Limitation of liability

45. To the maximum extent permitted by applicable law, we will not be liable to you for any direct, indirect, incidental, special, consequential, or punitive loss or damage of any kind arising out of or in connection with the provision of the Services.

46. Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other legislation that cannot lawfully be excluded.

47. Where our liability to you cannot be excluded, our maximum total liability to you is limited, at our discretion, to:

(a) The resupply of the relevant Services; or

(b) A refund of the total price paid by you for the particular Services that is the subject of the claim.

48. This limitation of liability applies to the fullest extent permitted by law and survives any termination or expiration of these Terms.

Indemnity

49. To the fullest extent permitted by law, you agree to indemnify us from and against all actions, claims, suits, demands, damages, liabilities, losses and expenses (including reasonable legal fees and court costs) arising out of or related to your use of the Services or your breach of these Terms.

Privacy

50. We are committed to protecting your personal information and sensitive health information. Please refer to our Privacy Policy available at www.anneliisway.com, which describes how we collect and manage your information. By agreeing to these Terms, you also agree to and accept the terms of our Privacy Policy.

Entire agreement

51. These Terms, together with our Website Terms of Use and Privacy Policy, form the entire agreement between the parties in respect of the subject matter of these Terms and supersedes all prior agreements, understandings, undertakings and negotiations in respect of the matters dealt with in these Terms.

Variation

52. We reserve our right to change these Terms at any time without prior notice to you. Your continued use of the Services will constitute acceptance of any amended terms and conditions.

Severability

53. If any part of these terms is held to be illegal, invalid, or unenforceable by a Court of law, the legality, validity, and enforceability of the remaining parts will not be affected.

Waiver

54. Any failure or delay by us to enforce any provision of these terms will not be interpreted as a waiver of our rights or remedies.  

Applicable law

55. These terms, and all related matters, shall be governed and interpreted by the laws of South Australia.

56. Any dispute under these terms shall be subject to the exclusive jurisdiction of the Courts of South Australia.

Contact 

57. If you have any questions about these Terms, please contact us by emailing hello@anneliisway.com

I confirm I have read and understood the contents of these terms and agree to be bound by them.

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